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Sales Support Specialist
Quorum Information Systems Inc. is focused on developing, marketing, selling, implementing and supporting its XSELLERATORTM Dealership Management Software product to the automotive retail market. XSELLERATOR is a dealership and customer management software product which automates, integrates and streamlines processes within every department in a dealership. Quorum currently is the second largest supplier of Dealership Management Systems for GM in Canada. Quorum is a Microsoft ISV Partner.
Quorum Information Systems Inc. requires a Sales/Business Office Support Specialist for our St. John’s, NL office. This is primarily a phone support role for our XSELLERATOR dealership management system (DMS). As a Sales Support Services Specialist, you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive and enthusiastic attitude. You will be responsible to directly interact with Quorum clients in a professional manner in order to satisfy their requirements.
Key duties and responsibilities for this position include:
Supplying attentive, timely and accurate answers to customer questions via phone, email or web.
Learning features and functions of XSELLERATOR to improve product and dealership business environment knowledge.
Training dealership staff on the proper use of XSELLERATOR for their business operations.
Following-up with customer inquiries and staying in touch with customers about their outstanding issues.
Strong analytical and problem solving skills with solid attention to detail
Qualifications and requirements:
2+ years in a dealership (Automotive, Cell phone, or recreational vehicle) experience in Sales and F&I.
Experience with F&I contracts would be an asset
Completion of Business Certificate and/or Diploma, or an equivalent combination of education and experience
Excellent communication skills, both written and verbal
Able to work rotating shift work (8:30am – 9:30pm M-F, 11:30am-3:30pm Sat)
To apply for this position e-mail your resume, covering letter, and salary expectations to hr@QuorumDMS.com. Your e-mail must have "Sales/Business Office Support Specialist" in the subject line.
Quorum focuses on developing innovative and integrated software tools and applications for our flagship customer and dealership management system. We couldn’t do it without key support team members that are as enthusiastic about the technology as they are about helping customers be happy.
** Only those candidates that meet our requirements for this position will be contacted **