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Parts and Service Support Specialist
Quorum Information Systems Inc. is focused on developing, marketing, selling, implementing and supporting its XSELLERATORTM Dealership Management Software product to the automotive retail market. XSELLERATOR is a dealership and customer management software product which automates, integrates and streamlines processes within every department in a dealership. Quorum currently is the second largest supplier of Dealership Management Systems for GM in Canada. Quorum is a Microsoft ISV Partner.
Quorum Information Systems Inc. requires a Parts and Service Support Specialist for our St. John’s, NL office. This is primarily a phone support role for our XSELLERATOR dealership management system (DMS). As a Parts and Service Support Specialist, you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive and enthusiastic attitude. You will be responsible to directly interact with Quorum clients in a professional manner in order to satisfy their requirements.
Key duties and responsibilities for this position include:
Supplying thoughtful, timely and accurate answers to customer questions via telephone support.
Continually learning new features and functions of XSELLERATOR to improve product and dealership business environment knowledge.
Training dealership staff on the proper use of XSELLERATOR for their business operations.
Following-up with customer inquiries and staying in touch with customers about their outstanding issues.
Representing Quorum, its services, and employees in a professional and courteous manner to customers.
Qualifications and requirements:
2+ years in a dealership (Automotive, Cell phone, or recreational vehicle) experience in Parts and Service.
Strong analytical and problem solving skills
Previous experience providing IT support is an asset
Completion of some post-secondary courses preferred
Excellent communication skills, both written and verbal
Professional telephone etiquette
Highly effective customer service skills
Positive and confident attitude
Ability to work in a team environment
Excellent time management skills
Ability to multi-task and work independently in a fast paced environment
Ability to learn quickly and maintain excellent working relationships with customers and staff
Able to work rotating shift work (8:30am – 9:30pm M-F, 11:30am-3:30pm Sat)
To apply for this position e-mail your resume, covering letter, and salary expectations to hr@QuorumDMS.com. Your e-mail must have "Parts and Service Support Specialist" in the subject line.
Quorum focuses on developing innovative and integrated software tools and applications for our flagship customer and dealership management system. We couldn’t do it without key support team members that are as enthusiastic about the technology as they are about helping customers be happy.
** Only those candidates that meet our requirements for this position will be contacted **